Effective Date: April 27, 2026
D. Rohde Home Services (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, utilize our plumbing, heating, and air conditioning services, or interact with our digital advertisements.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you.
Contact Information: Name, service address, billing address, phone number, and email.
Service History: Details regarding your home’s HVAC and plumbing systems, past repairs, and maintenance agreements.
Payment Information: Credit card details or financing information (processed securely through third-party encrypted payment processors).
Technical Data: IP address, browser type, device identifiers, and website interaction data collected via cookies, pixels, and heatmaps.
Communication Records: Records of your inquiries, copies of correspondence, and audio recordings of phone calls.
2. Methods of Collection
Direct Interaction: Information provided via online forms (Estimates, Contact Us, Chatbots), phone calls, or in-person consultations.
Call Tracking & Recording: We utilize third-party technology (e.g., CallTrackingMetrics) to track the effectiveness of our marketing. Phone calls may be recorded for quality assurance, training, and lead attribution purposes.
Automated Tracking: We use Google Analytics, Google Ads tracking, and Meta Pixels to analyze website traffic and ad performance.
3. SMS and Text Messaging Disclosure
By providing your mobile number, you agree to receive text messages from D. Rohde Home Services regarding:
Appointment confirmations and “Technician en route” notifications.
Service reminders and estimates.
Marketing promotions (only if you have opted in).
Consent and Opt-Out: SMS consent is not a condition of purchase. You may opt out at any time by replying STOP to any message. Message and data rates may apply. We do not share or sell SMS opt-in consent data with third parties for their own marketing purposes.
4. How We Use Your Information
Operations: To schedule, perform, and invoice for home services.
Marketing: To show you relevant advertisements on Google, Facebook, and other platforms.
Improvement: To analyze website performance and optimize our service area reach (e.g., Poughkeepsie, Kingston, and Newburgh markets).
Safety & Verification: To verify your identity and protect against fraudulent transactions.
5. Sharing of Information
We do not sell your personal information. We share data only with:
Service Providers: Scheduling/CRM software (e.g., ServiceTitan or Housecall Pro), email distributors, and payment processors.
Marketing Partners: Authorized agencies (e.g., Busy Bee Media) managing our SEO, PPC, and digital presence.
Legal Compliance: When required to comply with a subpoena, court order, or legal process.
6. Security of Data
We employ administrative, technical, and physical security measures (including SSL encryption) to protect your personal information. While we take every precaution, no transmission over the internet or mobile network can be guaranteed 100% secure.
7. Your Choices & Privacy Rights
Opt-Out: You may opt out of marketing emails via the “Unsubscribe” link.
Cookies: You can modify your browser settings to decline cookies, though some website features may stop functioning.
Access & Correction: You may contact us to request a copy of your data or to correct any inaccuracies in your service history or contact details.
8. Third-Party Links
Our website may contain links to external sites (such as financing partners or brand manufacturers). We are not responsible for the privacy practices of these third parties.
9. Contact Information
For questions regarding this policy or to exercise your privacy rights, please contact:
D. Rohde Home Services
131 Cannon St.
Poughkeepsie, NY 12601
Phone: 845-453-9072